Meet the Info Crowd

August 12th, 2010

Advertising Effectively

The sum of different gifts is coming to be higher. Which one gets the best answer? A broad distribution, a flashy appearance and a good long-life cycle are the mean quality characteristics of a good promotional good. For a longlife promotional gift, its need to be a very good quality. The longer it lasts, the longer it can spread his message. For a long circulation of your good, its important to use, for example, refillable lighters. A gift in a high qualitiy will be used more often, than a gift in a bad quality. To use the maximal life functioning of, for example a ballpen, the cartridge should be totally full. The following part is the look of your give away. Your must produce a long time permanent impression. It depends on the competition for the item, whether to offer natural colorations or a high quality design. So it makes sense if a toy store advertises with colorful colorful and a real estate agent advertises with deluxe .

Merchandising caused a sensation

The third key point is the circulation radius. If your present should be forget in a little time, it have a very low merchandising result. It is better promotional tokens are ever taken around and is often used and showed. You must different between the promoted gift. In addition with the right item can T-Shirts and Basecaps be the right product for good advertising. Lighters and pens are promotional items, which can be used universally. If it has the quality and appearance it can become a constant companion. Other people will see them as well, if they are often or added. The new favorite promotional gift is nowadays the USB stick.

May 28th, 2010

Performance Management Software & Profit

The current state of the economy demands that it is most effective to ramp up profits by scrutinizing expenses, not a growth of income. With this in mind, let’s turn to the benefits of employee performance appraisal software.

Business optimization needs an understanding of the strengths and weak areas of its staff; in what areas is their best work done? How can your system adjust to accentuate their strengths and cover their weaknesses? This is the key question. While this knowledge is important, it is not always painless to obtain.

Defining and tracking progress through employee evaluation alone can turn into a huge task. You first put employee evaluation techniques together so that you can appraise work done by each employee. Analyzing this data is next. Before you can put it to use defining goals and identifying future advancement you have to know what the pure information actually means. Using performance appraisal software you’ll find that this analysis is done for you and you only need to scrutinize the various metrics to know what an appropriate set of goals for this staff member would be. It also makes keeping track of the staff member’s development much simpler. This takes away the need to spend time on analysis and is likely to be more useful. It is of course also possible just to use the software to track raw data like performance reviews and to make your own assessment.

Not only that, but improving your staff’s efficiency is merely one improvement that can be made using performance management software. Both clients and suppliers can be studied using such software, providing you with yet more performance management tools. For example, when looking at suppliers you can pinpoint the weaknesses such as poor delivery times, high loss rates, etc.

As for clients and affiliates, you can pin down who bringhs you the most resales if there are payment issues, which one has the worst loss percentage, and more. This information is useful in minimizing expenses and boosting profits. To add to this, marketing campaigns become much easier to plan because you’ll have a clearer understanding of your ideal demographic. Performance appraisal software can track your sources to save money and analyze the market to customize your plans and develop your profit margin. It also smoothes out the process of managing employee performance and helps set realistic goals for your employees greatly. It seems the sky honestly is the limit with performance management software backing you up…

May 10th, 2010

Talent Management: Some Important Issues

Success in business depends heavily on the competent management of people. People management may be improved and studied. It may be an advantage to have a intuitive affinity for managing with people, but you can do many things that will help the process. Relationship Development: Remembering people by name is a good beginning. Talk to people; look co-workers in the eye during a conversation. Show respect, also listen to the other person’s opinion, regardless of whether you agree or not. Developing listening skills is one of the greatest things you may do to develop your people management skills. Welcome any contributions from team members.

Live up to promises: Keeping your word is key. When a promise is not kept, it will damage trust, and if they don’t trust you people certainly won’t offer their best. When you make a statement or give a promise, you are squandering your time if you don’t follow through. You’ll find, when your people can’t depend on your word, you can be sure they will behave in the same manner. Feedback is important: It’s a two-way street. Human Resource management skills mean being receptive to all feedback. If you are willing to show that you are accessible and receptive, you prove that you appreciate your co-worker’s views, and they will value yours. Open discourse in addition promotes creative problem solving, ways of accomplishing goals, and develops the company dynamic. By giving the team a voice, each member of staff takes ownership of the outcome.

Communication is the key: Communication is central to managing employees effectively. Be accessible, listen intently to other people’s views, retain an open mind, and permit each of your staff to express themselves. Staff should be inspired to talk to each other as well as with you. The growth of any business relies to a great extent on the open exchange of opinions, and if the team communicate effectively, it is much easier to spot any issues before they might present a problem, and measures can be implemented before things get out of hand. A little work is required, but the dividends achieved far outweigh the effort. Through inspiring a good team dynamic and demonstrating good listening techniques, you can easily achieve a successful business.

December 16th, 2009

The Keys to Talent Management

Effective human resource management is important in order to achieve the best in your business success. These skills can be acquired and studied. Having a spontaneous skill for getting along with people is a plus, even so you can do numerous things that will simplify the process. Relationship Development: Begin by using a person’s name. Talk to staff; make eye contact when you’re speaking. Develop a respectful attitude, and be attentive to everything the other individual has to say, even if you disagree or have a different point of view. Listening to everything staff have to say is one of the best people management skills you can develop. Exhibit an interest in what people can contribute to the business. Keep your word: Don’t give promises you can’t fulfill. If you can’t keep your promises, the fragile bond of trust is violated, and if they can’t trust you people certainly won’t give you their best. When you give a commitment or make a promise, ensure you can follow through or don’t bother giving your word at all. You’ll discover, when you can’t be counted upon, they can’t be relied on to be there if you really need them. Be open to feedback: It’s a two-way street. People management skills mean keeping an open mind to all feedback. If you are able to show that you are accessible and open, you establish that your co-worker’s opinions are important to you, and they should appreciate your thoughts. Open discourse also promotes innovative ideas, new ways of fulfilling goals, and strengthens the company in general. By giving the staff a voice, every team member invests in the project’s outcome. Promote all sorts of communication: Communication is fundamental to managing employees effectively. Be accessible, apply good listening skills, welcome people to share ideas, and give team members an equal voice. Staff must be inspired to speak with one another not only with you. The sharing of thoughts is important in the creative process, if the team communicate well, it becomes much easier to spot any issues before they might become a problem, allowing corrective action to be put in place to prevent further problems.

This can take some work, but the rewards far outbalance the effort necessary. By establishing the bonds of a good team and listening to your team’s ideas, you can have the best in business success.

December 14th, 2009

Joint Venture Advice - Business Acumen Exerpt Originally by Kevin Lam

One of the quickest methods of building your client base is to seek out mutually-beneficial JVs. The key words here are’mutually-beneficial.’ Find marketers and entrepreneurs who have already got enormous’responsive’ contact lists and make them an offer they can’t refuse.

many of us have tried using this plan but have failed totally. I’ll tell you why.

The difficulty with many folks is they are only targeted on what they can get out of the deal. You will never get it if that is what your focus is on.

When you are trying to form partnerships, target the other party and ask yourself,’What do they need? What am I able to offer them that will be valuable to them?’

Sure, you can just offer the other person a slice of the profits if they accept to recommend your product/service to their list, but that’s what everybody does! And nowadays, that is not tempting enough. How is your offer unique?

Apply the USP - the’twist.’ Be unique! Create worth for them! Make it worth their while. Make them an offer they can’t refuse!

When I send out an offer for a joint venture I simply tell them I want to plug their product/business/service for them and not be paid for it. Instead of receiving 40% commission as an affiliate I offer them to keep 70+% of the profit. All they have to do is allow me to use their service just once ( considering that they are an ezine, newsletter or business with a giant opt-in list ). I assure them that a unique page will be created and payments will be made straight to the partner.

Think about it!

You will be giving the partner further exposure, higher profits and security of their business. In doing so, you will also be in a position to provide discount advertising/products/services to your members or visitors giving YOUR business more value . Because now, folk will know to come to you for discounts on products and services they need!

With this concept to mind , go out there and seek for some enterprises who already have a massive list or some high traffic.


Original article was written by Kevin Lam from www.TexasSEO.com - Texas SEO is a Dallas-based web marketing and consulting firm specializing in SEO & SEM, PPC, copywriting, web designing and more.

October 5th, 2009

What to Do about an Upcoming Interview

You have graduated from high school or college and now you are set for your first authentic vacancy. Youve sent out out CVs and have been called in for your elementary interview. How can you do well at the interview so you end up being presented the job? It is always worth considering going for a medical interview course

Be sensitive of your body language. A firm handshake at the start of the job interview shows you are self-confident. Maintain eye contact, stay relaxed and be attentive to the interviewer. Ask questions and listen thoughtfully to the answers. Think before you answer questions from the interviewer- dont ramble and keep the conversation on the topic.

There are many other ways in which you could get yourself better equipped for your upcoming interview. You could make certain that you know how to get to the interview setting so that you wouldn’t be late. You could research the unit so that you can ask pertinent questions and try to appear keen and educated. You could ask the current employees what they think of the boss. That way, you will not only be able to better evaluate whether the post is eligible for you, but also learn some valuable insights that could help you secure the post.

First impressions count up, and you need to let the interviewer know you hanker after the situation, are willing to work hard and will do your best. You might not necessarily be the most qualified candidate, but still land the situation because you were the most outstanding one. Best of luck with your job interview!

September 23rd, 2009

What to Know re Safety Management

A significant amount of companies feel that, by offering each staff member training in workplace safety, they are sufficiently prepared to deal with a disaster. The truth is that, regardless your industry, instruction in safety legislation and risk asessment just isn’t enough. Equipping your employees, providing a good supervisior and encouraging frequent safety practise sessions are essential to the safety at work.

Every team needs an effective supervisor to observe employee performance, but this person must also fulfill a still larger function on the floor. Any supervisor you pick out must express enthusiasm, they should also think that training is crucial.

As well as encouraging conformity with health and safety legislation, the job of a supervisor also includes maintaining staff performance. This is a difficult job. Good product knowledge is a must for a supervisory job not to mention an in-depth familiarity with current legislation involving safety, risk appraisal and emergency assistance techniques. Just providing health and safety training really isn’t enough for your employees. To positively identify a hazardous area they require to put their skills into practise. Employees have to know how to deal with problems as well as how to manage when disaster strikes. Not until these processes have become automatic are workers completely protected.

Safety equipment is just as necessary to the your staff’s well being as the training itself. Should staff find they are missing items that is necessary, or even find out that some of the supplies are not working properly when they are required, the training your employees have undergone will have been in vain.

You should plan regular checks to make sure you have everything you need and to make sure it is working properly too. If your equipment is in poor working order, get it mended or serviced as quickly as possible.

Health and safety training is important for the health of your personnel, however they must have the correct apparatus, frequent practise drills, and a supervisor who can motivate your staff. And then abiding by health and safety legislation will before long be a natural component of life in the workplace instead of something that staff have to try to think about constantly.

June 1st, 2008

How To Prepare A Business Plan That Guarantees Big Profits

It is always said “If you Fail to Plan, you Plan to Fail”


Success in business comes as a result of planning. You have to have a detailed, written plan that shows what the ultimate goal is, the reason for the goal, and each milestone that must be passed in order to reach your goal.


A business plan is written definition of, and operational plan for achieving your goal. You need a complete but success tool in order to define your basic product, income objectives and specific operating procedures. YOU HAVE TO HAVE A BUSINESS PLAN to attract investors, obtain financing and hold onto the confidence of your creditors, particularly in times of cash flow shortages–in this instance, the amount of money you have on hand compared with the expenses that must be met.


Aside from an overall directional policy for the production, sales effort and profit goals of your product–your basic “travel guide” to business success–the most important purpose your business plan will serve, will be the basis or foundation of any financial proposals you submit. Many entrepreneurs are under the mistaken impression that a business plan is the same as a financial proposal, or that a financial proposal constitutes a business plan. This is just a misunderstanding of the uses of these two separate and different business success aids.


The business plan is a long range “map” to guide your business to the goal you’ve set for it. The plan details the what, why, where, how and when, of your business–the success planning of your company.


Your financial proposal is a request for money based upon your business plan–your business history and objectives.


Understand the differences. They are closely related, but they are not interchangeable.


Writing and putting together a “winning” business plan takes study, research and time, so don’t try to do it all in just one or two days.


The easiest way to start with a loose leaf notebook, plenty of paper, pencils, pencil sharpener, and several erasers. Once you get your mind “in gear” and begin thinking about your business plan, “10,000 thoughts and ideas per minute” will begin racing thru your mind…So, it’s a good idea when you aren’t actually working on your business plan, to carry a pocket notebook and jot down those business ideas as they come to you–ideas for sales promotion, recruiting distributors, and any other thoughts on how to operate and/or build your business.


Later, when you’re actually working on your business plan, you can take out this “idea notebook” evaluate your ideas, rework them, refine them, and integrate them into the overall “big picture” of your business plan.


The best business plans for even the smallest businesses run 25 to 30 pages or more, so you’ll need to “title” each page and arrange the different aspects of your business plan into “chapters.” The format should pretty much run as follows:


Title Page Statement of Purpose Table of Contents Business Description Market Analysis Competition Business Location Management Current Financial Records Explanation of Plans For Growth Projected Profit & Loss/Operating Figures Explanation of Financing for Growth Documentation Summary of Business & Outlook for The Future Listing of Business & personal References


This is a logical organization of the information every business plan should cover. I’ll explain each of these chapters titles in greater detail, but first, let me elaborate upon the reasons for proper organization of your business plan.


Having a set of “questions to answer” about your business forces you to take an objective and critical look at your ideas. Putting it all down on paper allows you to change, erase and refine everything to function in the manner of a smoothly oiled machine. You’ll be able to spot weakness and strengthen them before they develop into major problems. Overall, you’ll be developing an operating manual for your business–a valuable tool which will keep your business on track, and guide you in the profitable management of your business.


Because it’s your idea, and your business, it’s very important that YOU do the planning. This is YOUR business plan, so YOU develop it, and put it all down on paper just the way YOU want it to read. Seek out the advice of other people; talk with, listen to, and observe, other people running similar businesses; enlist the advice of your accountant and attorney–but at the bottom line, don’t ever forget it has to be YOUR BUSINESS PLAN!


Remember too, that statistics show the greatest causes of business failure to be poor management and lack of planning–without a plan by which to operate, no one can manage; and without a direction in which to aim its efforts, no business can attain any real success.


On the very first page, which is the title page, put down the name of your business-ABC ACTION–with your business address underneath. Now, skip a couple of lines, and write it all in capital letters: PRINCIPAL OWNER–followed by your name if you’re the principal owner. On your finished report, you would want to center this information on the page, with the words “principal owner” off-set to the left about five spaces.


Examples: ABC ACTION 1234 SW 5th Ave. Anywhere, USA 00000



PRINCIPAL OWNER: Your Name


That’s all you’ll have on this page except the page number -1-


Following your title page is the page for your statement purpose. This should be a simple statement of your primary business function, such as: We are a service business engaged in the business of selling business success manuals and other information by mail.


The title of the page should be in all capital letters across the top of the page, centered on your final draft–skip a few lines and write the statement of purpose. This should be direct, clear and short–never more than (2) sentences in length.


Then you should skip a few lines, and from the left hand margin of the paper, write out a sub-heading in all capital letters, such as: EXPLANATION OF PURPOSE.


From, and within this sub-heading you can briefly explain your statement of purpose, such as: Our surveys have found most entrepreneurs to be “sadly” lacking in basic information that will enable them to achieve success. This market is estimated at more than a 100 million persons, with at least half of these people actively “searching” for sources that provide the kind of information they want, and need.


With our business, advertising and publishing experience, it is our goal to capture at least half of this market of information seekers, with our publication. MONEY MAKING MAGIC! Our market research indicates we can achieve this goal and realize a profit of $1,000,000 per year within the next 5 years…


The above example is generally the way you should write your “explanation of purpose,” and in subtle definition, why you need an explanation. Point to remember: Keep it short. Very few business purpose explanations justify more than a half page long.


Next comes your table of contents page. Don’t really worry about this until you’ve got the entire plan completed and ready for final typing. It’s a good idea though, to list the subject (chapter titles) as I have, and then check off each one as you complete that part of your plan.


By having a list of the points you want to cover, you’ll also be able to skip around and work on each phase of your business plan as an idea or the interest in organizing that particular phase, stimulates you. In other words, you won’t have to make your thinking or your planning conform to the chronological order of the “chapters” of your business plan–another reason for the loose leaf notebook.


In describing your business, it’s best to begin where your statement purpose leaves off. Describe your product, the production process, who has responsibility for what, and most importantly, what makes your product or service unique–what gives it an edge in your market. You can briefly summarize your business beginnings, present position and potential for future success, as well.


Next, describe the buyers you’re trying to reach–why they need and want or will buy your product–and the results of any tests or surveys you may have conducted. Once you’ve defined your market, go on to explain how you intend to reach that market–how you’ll these prospects to your product or service and induce them to buy. You might want to break this chapter down into sections such as..publicity and promotions, advertising plans, direct sales force, and dealer/distributor programs. Each section would then be an outline of your plans and policies.


Moving into the next chapter on competition, identify who your competitors are–their weakness and strong points–explain how you intend to capitalize on those weaknesses and match or better the strong points. Talk to as many of your “indirect” competitors as possible–those operating in different cities and states.


One of the easiest ways of gathering a lot of useful information about your competitors is by developing a series of survey questions and sending these questionnaires out to each of them. Later on, you might want to compile the answers to these questionnaires into some form of directory or report on this type of business.


It’s also advisable to contact the trade associations and publications serving your proposed type of business. For information on trade associations and specific trade publications, visit your public library, and after explaining what you want ask for the librarian’s help.


The chapter on management should be an elaboration on the people operating the business. Those people that actually run the business, their job, titles, duties, responsibilities and background resume’s. It’s important that you “paint” a strong picture of your top management people because the people coming to work for you or investing in your business, will be “investing in these people” as much as your product ideas. Individual tenacity, mature judgement under fire, and innovative problem-solving have “won over” more people than all the AAA Credit Ratings and astronomical sales figures put together.


People becoming involved with any new venture want to know that the person in charge–the guy running the business knows what he’s doing, will not lose his cool when problems arise, and has what it takes to make money for all of them> After showing the “muscle” of this person, go on to outline the other key positions within your business; who the persons are you’ve selected to handle those jobs and the sources as well as availability of any help you might need.


If you’ve been in business of any kind scale, the next chapter is a picture of your financial status–a review of your operating costs and income from the business to date. Generally, this is a listing of your profit & loss statements for the six months, plus copies of your business income tax records for each of the previous three years the business has been an entity.


The chapter on the explanation of your plans for the future growth of your business is just that–an explanation of how you plan to keep your business growing–a detailed guide of what you’re going to do, and how you’re going to increase your profits. These plans should show your goals for the coming year, two years, and three years. By breaking your objectives down into annual milestones, your plan will be accepted as more realistic and be more understandable as a part of your ultimate success.


Following this explanation, you’ll need to itemize the projected cost and income figures of your three year plan. I’ll take a lot of research, an undoubtedly a good deal of erasing, but it’s very important that you list these figures based upon thorough investigation. You may have to adjust some of your plans downward, but once you’ve got these two chapters on paper, your whole business plan will fall into line and begin to make sense. You’ll have a precise “map” of where you’re headed, how much it’s going to cost, when you can expect to start making money, and how much.


Now that you know where you’re going, how much it’s going to cost and how long it’s going to be before you begin to recoup your investment, you’re ready to talk about how and where you’re going to get the money to finance your journey. Unless you’re independently wealthy, you’ll want to use this chapter to list the possibilities and alternatives. Make a list of friends you can approach, and perhaps induce to put up some money as silent partners. Make a list of those people you might be able to sell as stockholders in your company–in many cases you can sell up to $300,000 worth of stock on a “private issue” basis without filing papers with the Securities and Exchange Commission. Check with a corporate or tax attorney in your area for more details. Make a list of relatives and friends that might help you with an outright loan to furnish money for the development of your business.


Then search out and make a list of venture capital organizations. Visit the Small Business Administration office in your area–pick up the loan application papers they have–read them, study them, and even fill them out on a preliminary basis–and finally, check the costs, determine which business publications would be best to advertise in, if you were to advertise for a partner or investor, and write an ad you’d want to use if you did decide to advertise for monetary help.


With listing of all the options available to your needs, all that’s left is the arranging of these options in the order you would want to use them when the time come to ask for money. When you’re researching these money sources, you’ll save time by noting the “contact” deal with when you want money, and whenever possible, by developing a working relationship with these people.


If your documentation section, you should have a credit report on yourself. Use the Yellow Pages or check at the credit department in your bank for the nearest credit reporting office. When you get your credit report, look it over and take whatever steps are necessary to eliminate any negative comments. Once these have been taken care of, ask for a revised copy of your report and include a copy of that in your business plan.


If you own any patents or copyrights, include copies of these. Any licenses to use someone else’s patent or copyright should also be included. If you own the distribution, wholesale or exclusive sales rights to a product, include copies of this documentation. You should also include copies of any leases, special agreements or other legal papers that might be pertinent to your business.


In conclusion, write out a brief, overall summary of your business- when the business was started, the purpose of the business, what makes your business different, how you’re going to gain a profitable share of the market, and your expected success during the coming 5 years..


The last page of your business plan is a “courtesy page” listing the names, addresses and phone numbers of personal and business references–persons who have known you closely for the past five years or longer–and companies or firms you’ve had business or credit dealings with during the past five years.


And, that’s it–your complete business plan. Before you send it out for formal typing, read it over once a day for a week or ten days. Take care of any changes or corrections, and then have it reviewed by an attorney and then, an accountant. It would also be a good idea to have it reviewed by a business consultant serving the business community to which your business will be related. After these reviews, and any last-minute changes you want to make, I’ll be ready for formal typing.


Type and print the entire plan on ordinary white bond paper. Make sure you proof-read it against the original. Check for any corrections and typographical errors–then one more time–read it through for clarity and the perfection you want of it.


Now you’re ready to have it printed and published for whatever use you have planned for it–distribution amongst your partners or stockholders as the business plan for putting together a winning financial proposal, or as a business operating manual.


Take it to a quality printer in your area, and have three copies printed. Don’t settle for photo-copying..Have it printed!


Photo-copying leaves a slight film on the paper, and will detract from the overall professionalism of your business plan, when presented to someone you’re trying to impress. So, after going to all this work to put together properly, go all the way and have it duplicated properly.


Next, stop by a stationery store, variety store or even a dime store, and pick up an ordinary, inexpensive bind-in theme cover for each copy of your business plan. Have the holes punched in the pages of your business report to fit these binders and then slip each copy into a binder of its own.


Now, you can relax, take a break and feel good about yourself..You have a complete and detailed business plan with which to operate a successful business of your own. A plan you can use as a basis for any financing proposal you may want to submit..And a precise road-map for the attainment of real success…


You just complete one of the important steps to fulfill of all your dreams of success.

———————————————————
Julia Tang publishes Smart Online Business Tips, a fresh
and informative newsletter dedicated to supporting people
like you! To find out the best online business opportunities,
and to discover hundreds more proven and practical internet
marketing secrets, plus FREE internet marketing products
worth over $200, visit: http://www.best-internet-businesses.com
———————————————————-

Note: Feel free to publish it with the resource box and content unchanged

May 31st, 2008

Why People Don’t Listen… and Some Fun Things You Can Do About It

It’s frustrating when your co-workers, audience members, teenager or even your dog (!) won’t listen. While you can’t control how they receive what you say, you can control how you send it. Here are a few tips on why people don’t listen and what you can do to change it.

1. Short Attention Spans

When asked to guess the average adult attention span, most people say around thirty minutes. According to statistics, however, the average adult attention span is actually only seven seconds. That’s right! Every seven seconds you go away somewhere. You think about something else. In fact, you could actually be taking a mental break right now! It is a normal part of how the brain integrates external stimuli like when your computer starts defragging for a moment while you type. It helps to pause from time to time when you speak. This allows people to integrate your information or ask a clarifying question. Also, include examples to anchor your concepts. For example (see–I’m doing it now!), a concept without an example is like tree without roots, a house without a foundation, or Sonny without Cher. It just doesn’t have as much staying power.

2. Too Many Distractions

I was in a meeting the other day and five people coughed, four people side talked, three cell phones rang, two people went to the restroom, and a partridge did email on his PDA. Distractions are a big part of modern life. Your best bet is to acknowledge the distractions in a playful way such as a manager who recently led a meeting I attended. When a cell phone rang, he grabbed for it and said, “Oh, that’s for me….my mother likes to check in on me from time to time”. That prompted everyone to turn off their phones.

3. Lack of Training

Few of us were formally taught how to listen. While you probably took Reading 8, Writing 11, did you ever take Listening 10? It’s little wonder listening is challenging. Quite accidentally, I learned how to listen by practicing meditation. After a five-day retreat, I felt very light-hearted and so went to visit my aging father who was hard of hearing. My habit was to sit vacantly for hours while he complained about his arthritis, the error on his bank statement, and how hard it is to find good slippers. After this retreat, I surprised myself by totally paying attention to him with patience and compassion. After about ten minutes of complaining he suddenly changed tracks and started telling me fascinating and funny stories about his childhood. Then he cranked up his hearing aid and asked about me! Learn how to be present with people, give them your full, undivided attention and be ready for some pleasant surprises.

4. Language Barriers

It is no secret that the world of business is fast becoming a multicultural world. Although English is the default language of commerce, many people in your audience may speak English as a second language. Last month I was addressing a large insurance company where most attendees turned out to be new immigrants from China. I used the expression “getting jiggy with it”, and I saw people rifling through their dictionaries. This prompted me to say “I’m sorry, that went way over your head”, and a number of people looked up at the ceiling! If your listeners are ESL or have a more basic educational background, you need to simplify your language. Use much more literal descriptions rather than cultural expressions. Use facial and body language to express humor, and fewer words.

5. Unchecked Assumptions

Back in the 70s, Gilda Radner a comedienne who regularly performed on Saturday Night Live was well known for her popular character Emily Litella, a social activist with a hearing problem. Her causes included such important issues as violins on television, soviet jewelry and endangered feces. Believe it or not, those Emily Litella types can be found in your audiences. For example, I once told a story about my mother who was a secretary for the British Civil Service in WWII. She spent most of her time daydreaming that her boss would burst into the room and ask her to spy against the Germans. She could leave the nasty paperwork behind, don a disguise and become the next Mata Hari. Needless to say, one day her boss did burst into the room but instead he fired her for daydreaming all the time. A woman approached me after this story and told me that she used to be a Hari Krishna, too. One way to clear up false assumptions is to state your point in many different ways.

6. No Reason to Listen

Finally, the main reason people don’t listen is because you haven’t answered their favorite question: “What’s in it for me?” Before you start a long-winded monologue, tell your listener why you need their attention and make sure they understand how it will be benefit them. For example, “I’d like to tell you about this free software that will block all the spam before it gets to your Inbox …interested?” That will give you much better results than “When I was a youngster and I sat down in front of my first computer, I asked myself how can I make this machine work for me…” In general, put yourself in your listener’s shoes before you talk and their ears tend to perk up.

And just remember the greatest of all wisdom–no one ever listened himself out of a new friendship.

Carla Rieger
Copyright 2005 Yes Education Systems

Carla Rieger is an expert on the artistry of change. You can reach her at http://www.carlarieger.com or at 1-866-294-2988. Carla uses proven secrets from the world of artistry to help your organization becoming a leader of innovation. She has been a professional speaker, trainer, facilitator and performance storyteller since the mid-80s. She is the director of Yes Education Systems, a creative communications and creative consulting firm since 1991. She has written three critically acclaimed manuals, Managing Change with a sense of humor, Speaking on the Funny Side of the Brain and The Heart of Presenting, in addition to many articles in trade journals and magazines. She has taught thousands to unlock the funny side of their brains, and to mine negativity both within and without for the key innovative solutions. Her work has been featured on radio, TV and many publications. She founded several theatre groups including Mad Cow Productions, Vancouver Playback Theatre and Mythic Cafe. She also wrote, produced and performed a one-woman show, Dancing Between Worlds.

May 31st, 2008

Canned Sales Presentations Just Don’t Work Today

Flip charts and slides shows (”canned presentations”) make the best sales product or service promotions because, “a picture is worth a thousand words,” right? Well it depends!

Stanford University’s Research Institute’s VALS study (values, altitudes and life styles) lists five distinct psychographic categories (personalities) or buying decision-making modes. What the Stanford research means to you as a sales manager is that a given picture may not appeal to one or more of the buying mind-sets (Belongers, Achiever, Emulator, etc.) outlined in the study. Using a flip chart or slides as your primary presentation tool can cost you sales, especially if you just walk through each page or play each slide as an outline of your products or service’s features and benefits.

Flip charts and slide presentations must be generic by nature and rarely focus on a decision-maker’s specific needs except for a few slides or pages. From the Stanford research, using this selling approach means that you have one chance in five of appealing to your decision-maker’s primary buying mode depending on the layout and copy theme of the slides or chart.

Slide shows or flip chart presentations are valuable tools if used to highlight specific selling pointspoints based in the information that your staff members uncover from their in-depth probing (using a consultative selling system) of a prospective customer or client’s needs. The myth of using a “canned sales pitch” and the field-tested and proven selling methods to replace defective techniques are outlined in the “best selling” 101 Sales Myths manual published by The $elling Edge®, Inc. (http://TheSellingEdge.com/myths3.htm) The techniques listed are are based in a proven consultative selling process that eliminates most of the fear and pressure associated with traditional presentation approaches.

VIRDEN THORNTON is the founder and President of The $elling Edge®, Inc. an Ohio consulting firm specializing in sales and sales management training, personal coaching, advisory services and publishing. Clients have included Sears Optical, Eastman Kodak, IBM, Service Linen Supply, Bank One, Jefferson Wells International, and Wal-Mart to name a few. Virden is the author of the “best selling” Building & Closing the Sale, Prospecting: The Key To Sales Success and Close That Sale, a video/audio tape series published by Crisp Publications a division of Thompson Learning. He has also authored a client acclaimed Self-Directed Learning series of sales, coaching, telemarketing, and personal productivity manuals. To obtain a substantial discount on two of Virden’s latest books, 101 Sales Myths or Organizing For Sales Success, go to: http://www.TheSellingEdge.com/

Virden Thornton - EzineArticles Expert Author

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